PRIVACY POLICY
At Case & Law, we appreciate the value of your privacy and we do our best to respect that privacy when you use our services. This Privacy Policy describes what information we will gather from you, how we use or intend to use that information and what we do to protect it. By using the Case & Law website (“www.caselawgh.com” or “the Site”), you expressly consent to the information handling practices described in this policy.
INFORMATION WE COLLECT FROM YOU
Upon signing up with Case & Law, we require that you establish a password-protected personal account for subscription to our services (“the Services”). When your personal account is being set up, we usually request contact and billing information (your name, your mobile phone number(s) as well as a valid email address.) We use this information to provide you with our Services and to contact you about the services in which you have expressed interest.
We will keep track of your interactions with us, including but not limited to your activity on the Site, order history, payment history and correspondence. We do this to provide you with better service, for billing and administrative functions, to improve your customer experience and also for internal research and reporting purposes.
EMAILS AND SMS MESSAGES
We may send you the following types of email communications: welcome emails, our weekly newsletter, account status updates and promotional content. You may opt-out of receiving our email newsletter via the unsubscribe links in each email. We may also communicate with you via SMS sent to your mobile phone regarding the services you request for, your account status and updates as well as promotional information about our other products.
TECHNICAL INFORMATION
Our Site may collect and retain technical information regarding visits to the Case & Law website such as the IP address assigned to the computer visiting the Site, the type of browser used by a visitor and the operating system running the user’s connections to the service. This data is not linked to your personal account. It is used to analyse how our Site is used, and how we can improve the user experience.
HOW WE USE YOUR INFORMATION
We use your personal information in the following general ways: To provide you with our Services, to allow for your identification and authentication onto the Case & Law website, for billing and administrative functions, to contact you, and for internal research and reporting purposes.
Site and service announcement updates with important information about the Service may be sent to you through the email address or mobile number you provide. Our special promotions may also be communicated to you via this Site. You can opt-out of receiving these promotional emails, but not service-related messages, at any time either through the unsubscribe link in the email we send you.
VIEWING AND UPDATING YOUR ACCOUNT INFORMATION
You may update your profile by visiting the Account Setting section of your profile on our Site if your personal information changes or you want to update your email preferences. You must be signed in to access your Account Settings.
WEB BROWSER COOKIES
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.
RELATIONSHIP WITH END USERS
Any individual or entity that has access to our Services through your account (“End User”) shall be deemed to have a relationship with you and Case & Law. Therefore, you will indemnify Case & Law, our affiliates, licensors and each of our respective employees, officers and representatives from and against any losses arising out of or relating to a third-party claim concerning the End User’s use of our Service, breach of applicable laws by you or the End User and any dispute between you and the End User.
DISCLOSURE OF PERSONAL INFORMATION TO THIRD PARTIES
We do not rent, sell or share your personal information with third parties except to provide services you have requested.
PROTECTING YOUR INFORMATION
The administrators of Case & Law website take reasonable and ethical measures to safeguard your personal information during transmission and when stored on our network. However, due to the nature of open communication on the internet, communications between you and the Site, may not be secure, depending on the network you are using to communicate with us.
If Case & Law becomes aware of an actual or potential security breach through which sensitive personal information may have been compromised, you may be notified electronically so that you can take appropriate protective steps. By using this Site, or providing personal information to us through any means, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of this Site.
Any questions regarding the security of our website may be directed to us at caselawgh@gmail.com; francis@caselawgh.com.
CHANGES TO THIS PRIVACY
Case & Law has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
CONTACT INFORMATION
If you have any questions or suggestions regarding our Privacy Policy, please contact us through caselawgh@gmail.com or francis@caselawgh.com.
PRIVACY POLICY FOR LEXI (WHATSAPP CHATBOT)
This Privacy Policy in addition to the Privacy Policy above explains how Case & Law (“we”, “our”, or “us”) collects, uses, and protects your information when you interact with our WhatsApp chatbot (“Lexi”). We are committed to protecting your privacy and handling your data in accordance with the Ghana Data Protection Act, 2012 (Act 843).
INFORMATION WE COLLECT
When you interact with the Bot, we may collect:
- Your phone number (used to deliver responses).
- Messages you send to the Bot (e.g., questions and feedback).
- Optional information you voluntarily provide (such as name, email, or other identifiers).
We do not collect sensitive personal information unless you explicitly provide it for the purpose of your query.
HOW WE USE YOUR INFORMATION
We use the information collected to:
- Deliver responses to your legal questions.
- Improve the quality and accuracy of our chatbot.
- Monitor usage for troubleshooting and performance enhancement.
- Comply with any legal obligations, where applicable.
We do not use your data for marketing or unrelated purposes without your consent.
DATA SHARING
We respect your confidentiality. Your data will not be sold, rented, or shared with third parties, except:
- When required by law, court order, or regulatory authority.
- With trusted service providers who assist in running the Bot (and who are bound by strict confidentiality obligations).
DATA RETENTION
- Your data is stored only for as long as necessary to fulfill the purposes stated above.
Routine chat data may be retained for up to 6 months, after which it will be securely deleted, unless retention is required by law.
SECURITY OF YOUR DATA
We take appropriate technical and organizational measures to protect your information, including:
- End-to-end encryption of WhatsApp messages.
- Restricted access to stored data.
- Regular monitoring for unauthorized access.
- DISCLAIMER ON RELIANCE ON OUR DATA
- The information we provide are for general informational purposes only and not to be relied on a legal advice. While every effort is made to ensure accuracy, the WhatsApp Chatbot may generate errors or omissions. The responses do not constitute legal advice and should not be relied upon as such. Users are encouraged to seek independent professional legal advice before making any decision or taking any action based on the information provided.
YOUR RIGHTS
Under the Ghana Data Protection Act, 2012 (Act 843), you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data.
- Withdraw consent to processing at any time.
You may exercise these rights by contacting us at: [insert your email/contact].
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be communicated through the Bot or on our website.
- CONTACT US
If you have questions about this Privacy Policy or your personal data, please contact us at:
0 comment